American Apostille Association

Refund Policy

Refund Policy for American Apostille Association

At American Apostille Association, we are committed to providing students with high-quality online apostille training designed to equip them with the skills, knowledge, and procedures required to offer professional apostille services. We stand behind the quality and reliability of our courses, systems, and educational materials. Our refund policy is designed to protect both our students and our organizational integrity.

Refunds will be issued under the following circumstances:

1. Technical Malfunctions

If any course cannot be commenced or completed due to technical malfunctions on our part—such as course content failing to load, platform inaccessibility, or system errors—you may be eligible for a refund.

  • To qualify, the issue must be reported within 7 days of occurrence, with supporting details (screenshots, error messages, etc.).
  • Upon verification, a full refund will be issued.

2. Instructor Absence or Course Delay (Live Components Only)

If a scheduled live training session applies, all fees will be refunded within 30 business days if:

  • An instructor fails to appear at the scheduled time, date, or platform.
  • The course is delayed more than 15 minutes past the scheduled start time.

To be eligible, the participant must notify American Apostille Association and exit the session before the course begins.

3. Cancellation of Certificate of Approval

If the American Apostille Association's certificate of approval (if applicable in your jurisdiction) is canceled, we will refund all fees paid for courses scheduled after the effective cancellation date within 30 business days.

Non-Eligible Conditions for Refunds

Course Access or Completion

Accessing, starting, progressing through, or completing any portion of a course disqualifies the purchase from refund eligibility.

Change of Mind

Refunds are not provided due to change of mind after course access has been granted.

Process for Requesting a Refund

Send your request to americanapostilleassociation@gmail.com with your:

  • Full name
  • Course title
  • Purchase date
  • Detailed description of the issue

Our team may request additional information if needed.

Approved refunds will be issued to the original payment method within 14 business days.

For questions regarding this policy, contact americanapostilleassociation@gmail.com.

Membership Refund and Cancellation Policy

1. Lifetime Memberships – All Sales Final

Purchasing a Lifetime Membership grants immediate access to proprietary apostille resources, tools, forms, templates, and exclusive materials.

Accordingly, all Lifetime Membership fees are final, non-refundable, and non-cancellable under any circumstance.

No refunds, credits, prorated returns, reversals, or chargebacks will be issued for any reason including, but not limited to:

  • Non-use
  • Dissatisfaction
  • Change in business or personal circumstances
  • Inability or choice not to complete course material

You expressly waive all rights to initiate or pursue any payment dispute regarding a Lifetime Membership.

2. Monthly and Annual Memberships – Cancellation Terms

Monthly and Annual subscriptions may be canceled at any time, however:

  • Fees already paid are non-refundable.
  • Cancellation only applies to future billing cycles.
  • Access remains active until the end of the current billing period.
  • No prorated, partial, or unused-time refunds will be issued.
  • Failure to access membership benefits does not qualify for a refund.

3. No Retroactive Cancellations or Refunds

  • Cancellations do not apply retroactively.
  • Members remain responsible for all charges billed prior to the effective cancellation date.

4. Acknowledgment and Consent

By purchasing any membership, you:

  • Affirm acceptance of all membership terms.
  • Agree that all fees paid are non-refundable.
  • Authorize recurring billing for Monthly/Annual plans.
  • Agree not to dispute valid charges, especially Lifetime Membership fees.

5. Enforcement

  • These terms are legally binding.
  • Unauthorized chargebacks or attempts to obtain improper refunds may result in the Company seeking recovery of:
    • Outstanding balances
    • Chargeback fees
    • Legal fees
    • Damages

Return and Replacement Policy

(For Physical Apostille Products, Kits, Supplies, and Tools)

1. Overview

American Apostille Association provides high-quality apostille tools, document-handling materials, and office supplies that meet professional standards. This Return Policy applies to all physical products. By purchasing, you agree to these terms.

2. Custom and Personalized Products – No Returns

All custom-made or personalized items are non-refundable and non-returnable, including:

  • State-specific apostille templates
  • Personalized document kits
  • Custom seals, embossers, or tools containing personal information
  • Printed certificates or materials created with your specific business data

These items cannot be reused or resold.

Once production begins, orders cannot be canceled, modified, or refunded.

3. Standard (Non-Custom) Products

Eligible non-custom items may be returned if:

  • Returned within 30 days of delivery
  • Unopened, unused, and in original packaging
  • Free of damage, wear, or alteration

Approved refunds will be issued to the original payment method (shipping fees are non-refundable).

4. Defective or Damaged Products

If an item arrives defective or incorrect due to our error:

  • Notify us within 7 days of receipt
  • Include photos of the item and packaging, order number, and description of the issue

We will offer:

  • A replacement, or
  • A refund/store credit if replacement is not possible.

Claims submitted after 7 days may not be eligible.

5. Shipping and Return Process

  • Customers pay return shipping unless the product defect is verified.
  • Trackable shipping is strongly recommended.
  • We are not responsible for lost return packages.
  • Refunds (when applicable) process within 7–10 business days after inspection.

6. Non-Returnable Items

Non-returnable items include:

  • Opened or used journals
  • Opened ink pads, ink bottles, or refill cartridges
  • Printed or digital training materials
  • Clearance or final-sale items

7. Acknowledgment

By placing an order, you agree to this policy and understand that all custom items and all digital content sales are final.